Reports
SLA compliance · time-to-resolve · stuck & stale tickets · last 7d / 30d
SLA · last 7d
refunds & credits · 24h target
Completed
0
refunds + credits
Met SLA
0
—
Missed SLA
0
done after due
Pending overdue
1
still not done
SLA detail
| incident | type | status | due | done | delta |
|---|---|---|---|---|---|
| #001 | refund | pending overdue | 2026-05-29 · 12:07 | — | −1560h |
Time to resolve · last 30d
closed tickets · created → closed_at
No closed tickets in the last 30 days.
Stuck · in_progress > 3d
1 ticket
| id | title | reporter | days idle |
|---|---|---|---|
| #001 | Refund request — subscription not yet ready as daily driver | StingTheKing | 65d |
Stale · not touched in 5+ days
45 tickets
| id | title | status | priority | days idle |
|---|---|---|---|---|
| #001 | Refund request — subscription not yet ready as daily driver | in progress | HIGH | 65d |
| #003 | Refund request +OAuth login broken + GitHub connector deleted README and pushed unauthorized commit | new | URGENT | 65d |
| #004 | Refund request + Subscription not recognized after login — OAuth redirect loop on desktop app (Linux + Windows) | new | URGENT | 65d |
| #006 | Smoke test attachment upload xyzzz9999 | new | LOW | 65d |
| #007 | Free tier unclear — user unsure if free usage is available at all | new | LOW | 65d |
| #009 | [SECURITY] Unauthenticated Socket.IO JSON-RPC bypass exposes protected local core methods | new | URGENT | 65d |
| #008 | refund Request + Connectors repeatedly disconnecting + random sign-outs — refund requested after unsubscribing | new | HIGH | 65d |
| #022 | Refund Request/Annual subscriber unable to use app on Linux after hours of setup — UI bugs, broken paste, Telegram not working, hallucinations; refund requested | new | URGENT | 65d |
| #023 | Refund request — app unusable after hours of setup, wasted tokens; credits offer accepted | new | URGENT | 65d |
| #024 | Refund request — early bird subscriber misunderstood product scope; no bugs reported | new | URGENT | 65d |
| #028 | Refund request — product didn't fit workflow, minimal usage, $8.00 paid via CNY | new | MEDIUM | 65d |
| #029 | Homebrew install fails on macOS — "unknown keyword: bin" error; Discord bot online but not responding | new | HIGH | 65d |
| #037 | Homebrew install broken on macOS + Discord connector failing — bot online, DISCORD_LIST_GUILD_CHANNELS errors when agent tries to send | new | HIGH | 62d |
| #002 | Refund request — subscription not meeting expectations (subtask speed) | new | URGENT | 62d |
| #011 | No UI field to set custom Ollama host/port — app hardcodes 0.0.0.0 which fails as a client address on Windows | new | HIGH | 62d |
| #036 | Ollama enabled but routing on Managed — provider error + infinite thinking loop on 2 machines (no credits) | new | HIGH | 62d |
| #035 | Memory ingestion pipeline broken for all non-Gmail connectors — 895 failed jobs, zero data ingested across Drive, Docs, Discord, YouTube, Excel, OneDrive, Gumroad | new | HIGH | 62d |
| #034 | [FEATURE REQUEST] Global push-to-talk keybind + screen share while tabbed out / in background | new | LOW | 62d |
| #033 | Memory Tree stuck with 165 failed pipeline jobs — Gmail 155 pending chunks not processing, Sync button has no effect | new | HIGH | 62d |
| #032 | Something went wrong" error on app chat (multiple users reported the same) | new | URGENT | 62d |
| #030 | Ollama enabled but routing stays on "Gerenciadas" (Managed/Cloud) — local model not used despite being toggled on | new | URGENT | 62d |
| #027 | web-fetch fails with DeepSeek in thinking mode — reasoning_content not passed back between tool calls | new | HIGH | 62d |
| #026 | Paid subscriber with $5.25 balance unable to use app for a week — new error on 28/05, still unresolved | new | HIGH | 62d |
| #025 | Scheduled tasks broken — agent reports "cron_add" not available in its tool registry | new | HIGH | 62d |
| #021 | Multiple blockers on W11: credit drain during setup, connection loss at 9+ integrations, custom provider error, onboarding reset loop | new | HIGH | 62d |
| #020 | Telegram interface ignores local model selection + can't commit files or run skills via Telegram on macOS | new | HIGH | 62d |
| #019 | [IMPORTANT] - "Interpreter not found!" across all install methods on Arch Linux — AppImage, .deb, and autoinstall all failing | new | HIGH | 62d |
| #018 | No UI option to configure agent timeout — local model actions interrupted before completing | new | MEDIUM | 62d |
| #017 | OpenRouter API key added but not connecting — routing still set to Default instead of Custom | new | MEDIUM | 62d |
| #016 | Agent not delegating to code executor — sits idle after reading files; user also at 98% weekly quota | new | MEDIUM | 62d |
| #015 | v0.54.0 AppImage fails to launch on Linux — "Interpreter not found!" due to missing ld-linux-x86-64.so.2 | new | HIGH | 62d |
| #014 | Cascade error on agentic task — Plan, Run Code, and Tools Agent all failing in sequence | new | MEDIUM | 62d |
| #013 | Free credit balance shows as depleted — user unable to test the app | new | MEDIUM | 62d |
| #012 | Custom LLM provider settings not saving | new | MEDIUM | 62d |
| #005 | Login redirect loop — app flashes success screen then returns to login | new | HIGH | 62d |
| #038 | Refund Request – Desktop App Doesn't Fit User Workflow | new | MEDIUM | 62d |
| #039 | MCP Setup UX Issues + Request for mcp.json Import/Sync Support | new | MEDIUM | 61d |
| #040 | Telegram Integration Stops Responding After Initial Message | new | MEDIUM | 61d |
| #041 | Default Model Returning “The model returned an empty response” During Chat | new | HIGH | 59d |
| #042 | Refund request due to technical issues | new | HIGH | 57d |
| #044 | Telegram Bot Connected but Not Responding | new | MEDIUM | 52d |
| #045 | Inconsistent Access to User-Granted Local Files | new | MEDIUM | 50d |
| #046 | Subscription charged after cancellation | new | HIGH | 48d |
| #047 | Custom Composio Key Not Working | new | HIGH | 44d |
| #048 | Chat Draft Lost When Switching Views | new | MEDIUM | 44d |