openhuman/support · aayush · tinyhumansai/openhuman --:--:-- UTC
OpenHuman Support v0.1
Incident #004 · opened 2026-05-28 · 16:45 UTC

Refund request + Subscription not recognized after login — OAuth redirect loop on desktop app (Linux + Windows)

windows-app linux-app login oauth billing refund bug installer
new close: support-only
Description
User Braulio subscribed via the website but the desktop app asked him to subscribe again on login. Reported on both Linux and Windows. Bug — OAuth redirect loop Desktop app redirects to Google login in the browser. After completing login, clicking "return to app" does nothing — the app stays in a loop. Workaround: close the app from system tray before clicking "Open OpenHuman" after browser auth. Connor confirmed this is a known subscription/login bug, patched and included in next release. Secondary issue — subscription not pulled on login Even after successfully logging in, the app does not recognize the existing subscription purchased on the website. User also set up a core container on their own server and noted the desktop app is frontend-only — unclear if self-hosted setup contributed to the issue. User requested cancellation on 25/05/2026, citing bugs and inability to use the product. Invoked Brazilian consumer law (7-day return window) on 26/05/2026 with a chargeback threat if not resolved promptly. Refund initiated by team on 27/05/2026. Email: brauliobr@gmail.com
Attachments screenshots · logs · files · 2 items
image (3).webp
image (3).webp 3 KB
image (2).webp
image (2).webp 117 KB
Notify the user copy a Discord-ready message, then mark as notified
Interventions refunds · credits · manual fixes
No interventions logged.
Activity 3 events
Pooja attached image (3).webp May 28 · 16:45
Pooja attached image (2).webp May 28 · 16:45
Pooja created the incident priority=urgent May 28 · 16:45
Controls
Details
reporter @brauliodiasribeiro
email brauliobr@gmail.com
ticket open ↗
priority URGENT
opened 2026-05-28 · 16:45
touched 2026-05-28 · 16:45
GitHub
issue not pushed
pr none
Tags