Incident #029 · opened 2026-05-28 · 19:27 UTC
Homebrew install fails on macOS — "unknown keyword: bin" error; Discord bot online but not responding
new
close: support-only
Description
User Maleick on macOS (aarch64 / Apple Silicon) reports two separate issues:
Issue 1 — Homebrew install broken (v0.52.27)
brew install openhuman fails with: ArgumentError: unknown keyword: bin inside a child process. Occurs across multiple MacBook devices. Formula appears to be fetching correctly (11.2MB verified) but fails at install time. This is a broken Homebrew formula — the bin: keyword is invalid in this context in recent Homebrew versions. User also installed via .dmg (aarch64) as a workaround.
Issue 2 — Discord bot online but unresponsive
User connected Discord and can see the bot is online, but the bot won't respond to messages. User unclear on which of the three Discord connection methods is needed, whether "Channels" are required in addition to bot setup, and whether a config file needs to be created manually. None of these questions were answered before the ticket was handed to the dev team.
Both issues unresolved — forwarded to dev team on 28/05/2026 with no further response yet.
Attachments
screenshots · logs · files · 4 items
Notify the user
copy a Discord-ready message, then mark as notified
Interventions
refunds · credits · manual fixes
No interventions logged.
Activity
5 events
Pooja
attached image.webp
May 28 · 19:27
Pooja
attached image (3).webp
May 28 · 19:27
Pooja
attached image (2).webp
May 28 · 19:27
Pooja
attached image (1).webp
May 28 · 19:27
Pooja
created the incident priority=high
May 28 · 19:27
Controls
Details
reporter
maleick.red
email
—
ticket
open ↗
priority
HIGH
opened
2026-05-28 · 19:27
touched
2026-05-28 · 19:27
GitHub
issue
not pushed
pr
none
Tags