Incident #033 · opened 2026-05-31 · 16:07 UTC
Memory Tree stuck with 165 failed pipeline jobs — Gmail 155 pending chunks not processing, Sync button has no effect
new
close: support-only
Description
User connected multiple accounts on the free plan, which immediately consumed their $1 free credit. They then upgraded to the Basic Plan. Despite upgrading, the Memory Tree is stuck in an error state.
Memory Tree status (from screenshot)
Status: Error — 165 failed job(s) in pipeline
Last Sync: 20 min ago
Total Chunks: 349 | Wiki Size: 113.6 KiB
Gmail: Idle — 346 chunks, last chunk 20m ago, 155 pending
The failed job count and pending Gmail chunks are not decreasing across multiple 20-minute heartbeat cycles. Clicking the Sync button repeatedly has no effect. Auto-sync is enabled.
The pipeline appears stalled — jobs are queued but not being processed. Possible causes: credit exhaustion blocking job execution even after upgrade, a pipeline worker failure, or a state sync issue between the free→paid plan transition. User is unable to use the memory feature as intended.
Discord handle not confirmed — ticket submitted via screenshot + text description only.
Attachments
screenshots · logs · files · 1 item
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Interventions
refunds · credits · manual fixes
No interventions logged.
Activity
3 events
Pooja
pushed to GitHub → issue #3091
May 31 · 21:57
Pooja
attached image.webp
May 31 · 16:07
Pooja
created the incident priority=high
May 31 · 16:07