Incident #046 · opened 2026-06-15 · 05:46 UTC
Subscription charged after cancellation
new
close: support-only
Description
User reports that their subscription was canceled, but they were still charged afterward. Please verify the billing/subscription status and assist with refund if applicable.
Attachments
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copy a Discord-ready message, then mark as notified
Interventions
refunds · credits · manual fixes
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Activity
1 event
Rehan
created the incident priority=high
Jun 15 · 05:46
Controls
Details
reporter
@martynaseven
email
martyna.finanse1@gmail.com
ticket
open ↗
priority
HIGH
opened
2026-06-15 · 05:46
touched
2026-06-15 · 05:46
GitHub
issue
not pushed
pr
none
Tags