Incident #013 · opened 2026-05-28 · 17:20 UTC
Free credit balance shows as depleted — user unable to test the app
new
close: support-only
Description
User Tony reported on 19/05/2026 that their credit balance appears exhausted and they are unable to use the app to test it out. The app displays an "out of balance" message.
Team follow-up on 26/05/2026 outlined three possible causes: (1) user may be trying to use cloud API credits with a local Ollama model (local runs don't consume balance), (2) app may be defaulting to a paid cloud model instead of the intended local model, (3) balance may be expired or tied to a plan tier that doesn't apply to the current usage.
No response from user since follow-up. Which model was active when the error occurred has not been confirmed. Resolution status unknown.
Attachments
screenshots · logs · files · 1 item
Notify the user
copy a Discord-ready message, then mark as notified
Interventions
refunds · credits · manual fixes
No interventions logged.
Activity
3 events
Pooja
pushed to GitHub → issue #3105
May 31 · 22:04
Pooja
attached image.webp
May 28 · 17:20
Pooja
created the incident priority=medium
May 28 · 17:20