Incident #035 · opened 2026-05-31 · 16:21 UTC
Memory ingestion pipeline broken for all non-Gmail connectors — 895 failed jobs, zero data ingested across Drive, Docs, Discord, YouTube, Excel, OneDrive, Gumroad
new
close: support-only
Description
User rome (jerome-v:crawford) reports a systematic memory ingestion failure across all connectors except Gmail. Well-structured bug report with clear reproduction steps.
Failure summary
Gmail: Working — 45 nodes ingested successfully.
All other connectors: BROKEN — 895 failed jobs total, zero data ingested.
Affected connectors: Google Drive, Google Docs, Discord, YouTube, Excel, OneDrive, Gumroad.
Additional behaviors observed
Manual ingest_document call reports success, but the Memory Tree cannot read the data back — suggesting the ingestion write path and the read/query path are out of sync, or data is being written to the wrong location.
Reconnecting services did not trigger a fresh pipeline run — the failure state persists across reconnects with no retry or reset behavior.
The Gmail-only success strongly suggests a connector-specific processing path difference, not a general pipeline outage. The issue may be in how non-Gmail connectors format or route their data into the ingestion queue. Also consistent with the previous ticket (165 failed jobs, Gmail idle with 155 pending) — this may be a broader pipeline regression affecting multiple users.
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Interventions
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Activity
2 events
Pooja
pushed to GitHub → issue #3089
May 31 · 21:57
Pooja
created the incident priority=high
May 31 · 16:21