Incident #001 · opened 2026-05-28 · 12:07 UTC
Refund request — subscription not yet ready as daily driver
in progress
close: support-only
Description
StingTheKing subscribed to OpenHuman, found it not ready as a daily-driver agent after testing, and unsubscribed. Requested a refund (initially also asked for credits on another tool as an alternative).
Issues reported by the user:
- Connectors kept disconnecting
- Google Search Console connector did not work even when connected
- App signed them out repeatedly
Resolution path: refund agreed, then initiated by aisystemsgal on 2026-05-26. User confirmed they will keep testing with their own API.
Source: Discord billing-support ticket opened 2026-05-16 by StingTheKing (user id 1081894994002067458).
Attachments
screenshots · logs · files
No attachments yet.
Notify the user
copy a Discord-ready message, then mark as notified
Interventions
refunds · credits · manual fixes
Pending
DUE IN 21h 10m
Refund
Full refund — see Invoice-ZMBRQZ5O-0001
awaiting product
Activity
8 events
Pooja
reopened the ticket
May 28 · 14:10
Pooja
closed the ticket
May 28 · 14:10
Alan
changed priority urgent → high
May 28 · 14:07
system
auto-reverted priority urgent → medium (last SLA action complete)
May 28 · 12:07
Aayush
completed refund intervention (by Aayush)
May 28 · 12:07
system
auto-bumped priority to urgent (SLA action requires urgent)
May 28 · 12:07
Aayush
added refund intervention — Full refund — see Invoice-ZMBRQZ5O-0001
May 28 · 12:07
Aayush
created the incident priority=medium
May 28 · 12:07
Controls
Details
reporter
StingTheKing
email
aarslan007@gmail.com
ticket
—
priority
HIGH
opened
2026-05-28 · 12:07
touched
2026-05-28 · 14:10
GitHub
issue
not pushed
pr
none
Tags