Incident #024 · opened 2026-05-28 · 18:04 UTC
Refund request — early bird subscriber misunderstood product scope; no bugs reported
new
close: support-only
Description
User Christian purchased using an early bird coupon and initially asked whether the subscription could be used as an OpenAI-compatible API endpoint. Connor clarified this is not supported by design — OpenHuman is a personal assistant, not an API service.
User then requested a prorated refund, noting they misunderstood the product scope and were primarily interested in OAuth plugins rather than the subscription feature set. Specifically wanted to free up the early bird coupon so another user could benefit from it. No product bugs reported — purely a use case mismatch.
Refund confirmed by team on 28/05/2026. Email: chrisdlc119@gmail.com
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Interventions
refunds · credits · manual fixes
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Activity
1 event
Pooja
created the incident priority=urgent
May 28 · 18:04
Controls
Details
reporter
@chris.delac
email
chrisdlc119@gmail.com
ticket
open ↗
priority
URGENT
opened
2026-05-28 · 18:04
touched
2026-05-28 · 18:04
GitHub
issue
not pushed
pr
none
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