Incident #036 · opened 2026-05-31 · 16:25 UTC
Ollama enabled but routing on Managed — provider error + infinite thinking loop on 2 machines (no credits)
new
close: support-only
Description
User Cauê is running Ollama locally across two computers. Toggled Ollama on in LLM providers but routing remained set to Managed (cloud). With no credits available, the app attempts a cloud call, fails with a provider error, and enters an infinite "Thinking…" loop with no timeout or fallback.
Screenshots shared in Discord (provider error + infinite thinking state) — retrieve and attach manually.
Diagnosis (Connor, 29/05/2026)
Root cause confirmed: Ollama selected but routing not switched to "Use your own model." Because no credits exist, the cloud call fails and the agent gets stuck. Fix: switch routing to "Use your own model" in settings.
This is the same UX gap as Lobster, the PT-BR settings screenshot user, and Sir_SabreWolf — enabling a local provider does not auto-update routing, and the failure mode (infinite thinking with no error surfaced to the user) makes it impossible for users to self-diagnose. Team also suggested clearing app data and restarting — resolution unconfirmed.
Attachments
screenshots · logs · files · 1 item
Notify the user
copy a Discord-ready message, then mark as notified
Interventions
refunds · credits · manual fixes
No interventions logged.
Activity
7 events
Pooja
pushed to GitHub → issue #3088
May 31 · 21:56
Pooja
attached image (1).webp
May 31 · 16:28
Pooja
removed attachment image (1).webp
May 31 · 16:27
Pooja
removed attachment image.webp
May 31 · 16:27
Pooja
attached image.webp
May 31 · 16:25
Pooja
attached image (1).webp
May 31 · 16:25
Pooja
created the incident priority=high
May 31 · 16:25