openhuman/support · aayush · tinyhumansai/openhuman --:--:-- UTC
OpenHuman Support v0.1
Incident #021 · opened 2026-05-28 · 17:51 UTC

Multiple blockers on W11: credit drain during setup, connection loss at 9+ integrations, custom provider error, onboarding reset loop

windows-app login billing credit-reload connectors model-routing ui bug
new close: support-only
Description
User Gingy on Windows 11 Pro (RTX 4090, 64GB RAM) has been unable to use the app for a full week after install. Running Omniroute (9router-based custom provider) + Ollama. Four distinct issues reported: Issue 1 — Free credits drained during model setup (not usage) All free credits were consumed while the user was only configuring models — no actual chat or task usage. This is a significant onboarding trust issue. Issue 2 — Connections lost after exceeding 9 integrations All connections dropped when the user had more than 9 integrations configured. Possible limit or bug at the 9-connection threshold. Issue 3 — Top-up prompt shown despite custom provider; custom provider throws errors App shows a top-up/credit message even when using a custom provider. Connor clarified: tools and voice still route through OpenHuman Cloud (via Composio) even with a custom model — this is undocumented behavior. Workaround: add own Composio API key (generous free tier). Custom provider also throwing unspecified errors. Issue 4 — Onboarding reset loop (unresolved) After resetting the app, user is stuck in a loop between the welcome screen and the self-hosted/cloud selection screen. User completed login via GitHub/Google/X but the app gives no feedback and returns to the hosting selection screen instead of proceeding. App version not confirmed — Connor asked on 23/05, no response by 26/05.
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Interventions refunds · credits · manual fixes
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Activity 2 events
Pooja pushed to GitHub → issue #3097 May 31 · 22:01
Pooja created the incident priority=high May 28 · 17:51
Controls
Details
reporter @gingygames.com
email
ticket open ↗
priority HIGH
opened 2026-05-28 · 17:51
touched 2026-05-31 · 22:01
GitHub
issue #3097 ↗
pr none
Pulls PR/issue state. Merged PR → status: fixed. Open PR → pr_open.
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