Incident #007 · opened 2026-05-28 · 16:58 UTC
Free tier unclear — user unsure if free usage is available at all
new
close: support-only
Description
Korean-speaking user 전종목 asked on 14/05/2026 whether free users are completely unable to try the product (translation: "Is it the case that free users can't use it at all?").
Connor responded on 15/05/2026 (in Korean): free users receive some credits to try the app; upgrading to a paid plan increases usage limits. An alternative path for non-paying users is to connect a local model via Ollama for unlimited usage without a subscription.
Not a bug — this is a UX/onboarding clarity issue. The free tier entrypoint and credit allotment are not clearly communicated to new users, leading to confusion about whether the product is accessible without paying.
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Interventions
refunds · credits · manual fixes
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Activity
1 event
Pooja
created the incident priority=low
May 28 · 16:58
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Details
reporter
@patrick_jm
email
—
ticket
open ↗
priority
LOW
opened
2026-05-28 · 16:58
touched
2026-05-28 · 16:58
GitHub
issue
not pushed
pr
none
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