Incident #028 · opened 2026-05-28 · 19:24 UTC
Refund request — product didn't fit workflow, minimal usage, $8.00 paid via CNY
new
close: support-only
Description
User XiangLing requested a full (or partial) refund on 28/05/2026. Tried the product on the first day, found it didn't fit their workflow, and has not used most of the included usage allowance since. No bugs reported — use case mismatch.
Payment details
Amount: US$8.00 collected as CNY ¥56.46
Email: phone15135047219@gmail.com
Note: user was auto-warned twice by MEE6 for spam during the ticket — likely triggered by sharing payment details in quick succession. No actual spam. Refund not yet confirmed at time of logging — awaiting team action.
Attachments
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Interventions
refunds · credits · manual fixes
No interventions logged.
Activity
1 event
Pooja
created the incident priority=medium
May 28 · 19:24
Controls
Details
reporter
xiangling1942
email
—
ticket
open ↗
priority
MEDIUM
opened
2026-05-28 · 19:24
touched
2026-05-28 · 19:24
GitHub
issue
not pushed
pr
none
Tags