Incident #023 · opened 2026-05-28 · 18:01 UTC
Refund request — app unusable after hours of setup, wasted tokens; credits offer accepted
new
close: support-only
Description
User charlie requested a refund on 24/05/2026 citing invoice LYG1NHFE-0001. Spent hours trying to get the product working and described the overall experience as unusable for an ordinary person, with tokens wasted in the process. No specific bugs detailed beyond general setup failure and poor usability.
Refund initiated by team on 26/05/2026. User also accepted the offer of credits to use once the latest build releases — action item to follow up with credits delivery.
Note: user acknowledged the product concept is solid but flagged it is not ready for non-technical users — consistent with feedback across multiple tickets this period.
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Interventions
refunds · credits · manual fixes
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Activity
1 event
Pooja
created the incident priority=urgent
May 28 · 18:01
Controls
Details
reporter
@rightpropercharlie
email
—
ticket
open ↗
priority
URGENT
opened
2026-05-28 · 18:01
touched
2026-05-28 · 18:01
GitHub
issue
not pushed
pr
none
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