Incident #008 · opened 2026-05-28 · 17:02 UTC
refund Request + Connectors repeatedly disconnecting + random sign-outs — refund requested after unsubscribing
new
close: support-only
Description
User StingTheKing subscribed, tested the product, and self-cancelled after finding it not ready as a daily driver. Came from Hermes Agent and found the overall experience lacking polish for their workflow.
Bugs reported
Connectors repeatedly disconnecting during use. Google Search Console connector not functioning even when shown as connected. App signing the user out intermittently.
User asked about a partial refund or an alternative — specifically requesting a temporary OpenAI-compatible base URL and API key as compensation if a refund wasn't possible.
Team confirmed new release had addressed the connector issues. User was offered extra credits and stayed open to retesting with a personal API. Refund initiated 26/05/2026. User left on good terms and indicated intent to resubscribe once the product matures. Email: aarslan007@gmail.com
Invoice attached: Invoice-ZMBRQZ5O-0001.pdf (44.76 KB)
Attachments
screenshots · logs · files · 1 item
Notify the user
copy a Discord-ready message, then mark as notified
Interventions
refunds · credits · manual fixes
No interventions logged.
Activity
3 events
Pooja
changed priority medium → high
May 28 · 17:06
Pooja
attached Invoice-ZMBRQZ5O-0001 (2).pdf
May 28 · 17:02
Pooja
created the incident priority=medium
May 28 · 17:02
Controls
Details
reporter
@stingtheking1
email
aarslan007@gmail.com
ticket
open ↗
priority
HIGH
opened
2026-05-28 · 17:02
touched
2026-05-28 · 17:06
GitHub
issue
not pushed
pr
none
Tags